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SoundCare Lifetime Service
When you purchase a hearing care plan at Conn Hearing, you will receive SoundCare Lifetime Service. SoundCare is designed to give you maximum value and peace of mind for life, by including access to many free services and opportunities.
Office Visits
Our patients are entitled to unlimited free office visits. Please phone for appointment.
Hearing Instrument Cleanings & Checkups
Deep cleaning, dehumidification and checkups for your hearing instruments to ensure ultimate performance
Hearing Instrument Programming & Adjustments
Your hearing instruments can be programmed or adjusted for optimal sound quality or to account for changes in your hearing over time
Verification Tests
From time to time it may be necessary to perform certain tests to comfirm that your hearing system is properly tuned to match your audiometric targets
Otoscopy & Video Otoscopy
Regular inspection of the ear canals is central to your hearing success. With our video system, you can see exactly what we see.
Multi-Media Demonstrations
Experience real-life hearing situations with our Suround Sound video technology. This is an excellent tool to help us fine-tune your hearing instruments for more challenging listening environments.
Hearing Screenings
Because hearing is arguably your most vital sense, we suggest annual hearing screenings to determine whether your hearing is stable or changing
Hearing Instrument & Earmold Loaner Service
If you should have to be without a hearing instrument or earmold due to repair, remake, loss, etc., we will loan these to you to make sure you have the least possible interruption
Consultations
Whenever you feel that you need additional instruction, counseling or advice concerning your hearing, just ask. We will schedule time to answer all of your questions and make the appropriate recommendations when necessary.
Knowledge Network Access
We have access to an extensive network of specialists, and so do you. This includes hearing instrument specialists, audiologists, technology representatives, technical support representatives, university research and more. Our staff combines decades of experience, continuing education and ongoing technology training . We regularly draw from these sources in order to provide you with the most updated, relevant information and effective care.
Hearing Technology Demonstrations
Hearing technology is ever-advancing and improving, and you can hear for yourself. To find out if you might benefit from these improvements, please call us to schedule a demonstration.
Communicative Product Demonstrations
Sometimes additional technology may be necessary to achieve the best overall results for communication. These might include amplified telephones, wireless TV listening devices and FM systems for meetings. We can demonstrate these devices at your request.
Compatibility Assistance With Audio Devices
In order to ensure the best results from your hearing instruments, integration with other audio devices is important. We will work with you to help make sure your equipment (phones, TV etc) is compatible with your hearing system.
Referrals To Other Providers
Occasionally, you may need additional services outside our facilities. We will refer you to ENT physicians and other specialists when necessary, and even schedule the appointments for you.
Warranty Reminders
You will receive a reminder postcard from our office approximately one month prior to the end of your warranty. You should then schedule a warranty check appointment so we can determine if your instrument needs any further service at the manufacturer.
Educational Services
Keeping you well-informed is one of our top priorities. We have many ways to provide you with learning opportunities including a quarterly newsletter, our website, open houses, Hearwell initiative and other educational materials. Also, we offer several DVD courses for improved communication and alternative communications.
Telephone & Email
Information and consultations via telephone and email are available upon request. We can answer your questions and save you time on your next office visit, sometimes eliminating the need for an office visit.
Referral System Rewards
When you refer a new patient to us, you are eligible for various rewards such as a case of batteries or a gift card. We greatly appreciate your trust and allowing us to care for you and your friends and loved ones.
Promotional Opportunities
As our valued patient, you will periodically have special access to new hearing technology, product trials and promotional credits toward hearing care
Technology Representative
Would you like to see our representative for a programming session or to find out more about the latest breakthroughs in hearing technology? Contact us and we will coordinate it for you.
Relocation Help
Moving out of the area? We will find the nearest hearing care provider to your new location, give you a contact card and with your permission, transfer your patient information.
We hope you enjoy all of your SoundCare benefits and we thank you for choosing Conn Hearing.
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